Support

Support

Frequently Asked Questions

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

What is Adobe Digital Editions? Is it safe to download?

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline. You must register your Adobe Digital Editions account in order to read our DRM protected content. To download or read more about Adobe Digital Editions click here.

Whom do I contact for technical support?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

How do I log into my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save. After logging in, you may also change your password here.

How soon am I charged for my purchase?

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

Do I have to pay sales tax on my purchase?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

How often do you add content?

Content is added to our eBook program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

What are your refund and return policies?

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase please contact us using our Contact Us form.

eReader Software Guide

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Software Compatible With Your Computer:

Adobe Digital Editions is a free app compatible with your computer that can read ePub files.

Bluefire Reader is a free app compatible with your computer that can read ePub files.

Software Compatible With Your iOS Device:

Adobe Digital Editions is a free app compatible with your iOS device that can read ePub files.

Bluefire Reader is a paid app compatible with your iOS device that can read ePub files.

Software Compatible With Your Android Device:

Adobe Digital Editions is a free app compatible with your Android device that can read ePub files.

eReader Hardware Guide

Our eBooks can be read on several devices for your convenience. The ePub file can be read on a personal computer, eReader or handheld device.

Read the Software Guide for information on the software that is required to read the eBook file.

eBooks with DRM

ePub eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. These books have the following restrictions to prevent the content from being posted or shared:

The provided link may be used on 6 different devices at different times.
Access may be restricted to use by a single consumer with authentication through an Adobe ID.
The downloaded file may not be transferred to a different device.
The eBook may not be shared with another user.
The eBook file may not be copied.

For more information on Adobe Digital Editions and DRM compatibility, follow these links:

iPad and iPhone Users

To read a DRM protected ePub on an iOS device (e.g. iPhone, iPad) you must download Bluefire Reader or Adobe Digital Editions. Adobe Digital Editions is only available on iPad.

How to Purchase & Download an eBook with Adobe DRM on your iPad

Step 1: Add an eBook to your shopping cart.

Step 2: Click Checkout to purchase the eBook.

Step 3: Enter Your Billing Information

Step 4: Review and Complete Order

Step 5: After the purchase is complete, the eBook will show up in your Order Downloads. Click the file to download.

Step 6: Your iPad will prompt you to select a reader to open the file with. Select which app you would like to use.*

*Special Note: Bluefire Reader or Adobe Digital Editions must be installed and authorized with your Adobe ID on your iPad prior to purchase.

If you receive a Download Error (right), please check to confirm that your Reader app is installed properly.

You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.

How to Install & Authorize Adobe Digital Edtions on your computer

Downloading eBooks purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your PC will be done through the free Adobe Digital Editions software.

Step 1: Download and install Adobe Digital Editions from the Adobe website.

Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID.

Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu.

Step 4: Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.

Bluefire 4

To download these instructions, click here.

How to Install & Authorize Bluefire Reader on your iPad

Step 1: Search in the App Store for Bluefire Reader and Install

Step 2: Once installed, you will see the homepage with two sample eBooks. To access the authorization settings, click Info.

Step 3: Click Authorize

Step 4: Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID.

Step 5: Success! A message will appear stating the application is authorized.

For more information:

http://www.bluefirereader.com/

http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8

To download these instructions, click here.

How to Install & Authorize Adobe Digital Editions on your iPad

Downloading eBooks purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your eBooks are accessible to only you on the devices that you authorize. Reading your eBooks on your iPad will be done through the free Adobe Digital Editions software.

Step 1: Search in the App Store for Adobe Digital Editions and Install